Refund & Return Policy

Effective Date: 02/09/2026

Mable Mae Christian Doll Collection (“we,” “us,” or “our”) values our customers and strives to provide high-quality products. This Refund & Return Policy explains the circumstances under which refunds, returns, or exchanges may be accepted.

By placing an order through our website, you agree to the terms outlined below.

1. 14-Day Return Window

Customers may request a return within 14 days of delivery for eligible items.

To qualify:

  • The item must be unused, unopened, and in original packaging

  • Proof of purchase is required

  • Return authorization must be approved before sending items back

Certain items may still be final sale, as disclosed in the product description.

2. Limited-Edition, Custom & Final Sale Items

Unless otherwise stated:

  • Limited-edition or numbered dolls

  • Preorder items

  • Custom or personalized products

are final sale and not eligible for return or refund, except in cases of damage or defect.

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 14 days of delivery at:

📧 landofpromise3573@gmail.com

Please include:

  • Your order number

  • Photos or video showing the issue

  • Packaging condition

Once reviewed, we will offer a replacement or refund, at our discretion.

4. Return Authorization Required

All returns must be authorized before shipment.

  • Do not send items back without approval

  • Unauthorized returns may be rejected

  • Items must be returned in original condition

Return instructions will be provided after approval.

5. Return Shipping

Unless the return is due to our error (damage, defect, or wrong item):

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable

We recommend using a trackable shipping method.

6. Refund Processing

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days after we receive and inspect the returned item for processing.

7. Exchanges

Exchanges are not guaranteed and depend on inventory availability.

Limited-edition dolls generally cannot be exchanged.

8. Lost or Stolen Packages

We are not responsible for packages marked delivered by the carrier.

Customers must ensure accurate shipping information and contact the carrier to file claims when needed.

9. Refused or Undeliverable Packages

Packages returned to us due to:

  • Incorrect address

  • Refusal of delivery

  • Failure to retrieve shipment

may result in shipping deductions from any approved refund.

10. Chargebacks

Please contact us before initiating a chargeback so we can attempt to resolve the issue.

Improper chargebacks may result in account restrictions.

11. Policy Updates

We may update this Refund & Return Policy at any time. Changes will be posted with a new effective date.

12. Contact Us

For refund or return requests, contact:

Mable Mae Christian Doll Collection
Email: landofpromise3573@gmail.com